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Switzerland
Why Choose Us
After many years in the travel industry, we now operate as a Virtual Travel Agency and no longer have a High Street presence. We are consolidating all our existing Travel Sites into our Hotel Hotline Pages and you may have reached this page via one of these sites. We remain independent but have a close affiliation to some of the best-known names in the Travel Industry and offer a wide variety of quality products through our many websites.
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Frequently Asked Questions
We understand that planning your dream trip can come with a lot of questions. That’s why we’ve compiled answers to the most common queries about booking, and payments to make your journey seamless.
You can normally make changes to your booking by reference to your confirmation email from the property itself. Depending on the property's policy, you will normally be able to do the following:
- Change check-in/out times
- Change date
- Cancel booking
- Edit credit card details
- Change guest details
- Select bed type
- Change room type
Some properties require a deposit or prepayment at the time of reservation. This policy is clearly highlighted during the reservation process, and you can see it in your confirmation email as well. If you are eligible for free cancellation, this amount is returned to you if you choose to cancel your reservation.
A valid card is needed to guarantee your reservation with most properties although some properties will guarantee your reservation without a card.
Generally, hotels cannot accept a debit card to guarantee a booking, although there are some exceptions. If your chosen hotel can accept a debit card, you will see this option when making your booking.
Booking cancellations have to be negotiated directly with the property. Some bookings will have cancellation options but fees will normally depend on the number of days between your cancellation request and your booking start date. Most of these details can only be obtained directly from the property.